Training materials
This page includes online training modules in all of the project’s languages so that frontline workers in those countries, who are used to advising people on a range of issues such as financial or health issues, can access training on energy poverty issues.
These training modules cover:
- Basic knowledge about the energy sector
- Basic knowledge about the social system and poverty
- How to identify consumers in energy poverty
- How to refer people to STEP energy advisors
- National and local mechanisms and support possibilities for consumers
- How energy contracts affect consumers in energy poverty (tariffs, supplier switch, transparent bills) – consumer rights
