Training materials

We will publish the resources developed during the project here as and when they come in. More to come!

This page will include online training modules in all of the project’s languages so that frontline workers in those countries, who are used to advising people on a range of issues such as financial or health issues, can access training on energy poverty issues.

Man providing training on whiteboard.

These training modules will cover:

  • Basic knowledge about the energy sector
  • Basic knowledge about the social system and poverty
  • How to identify consumers in energy poverty
  • How to refer people to STEP energy advisors
  • National and local mechanisms and support possibilities for consumers
  • How energy contracts affect consumers in energy poverty (tariffs, supplier switch, transparent bills) – consumer rights


The publications will include:

  • A questionnaire which the consumer organisation or frontline worker fills in based on consumer feedback on what they have done to save energy
  • A model to estimate the quantity of energy savings that consumers will have achieved by carrying out energy saving measures
  • Reports on the impact of contact with consumers
  • A report called Targeting Energy Poor Consumers, which includes indicators defining energy poverty, a summary of the available support schemes in each partner country, and the best practices in STEP countries
  • Partnership agreements concluded in each country between frontline worker organisations and consumer organisations for the provision of energy advice
  • An assessment of the energy poverty provisions in the Clean Energy for All Europeans legislative package recently adopted at EU level
Series of publications.



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The STEP project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 847080.