The website has been developed by The European Consumer Organisation (BEUC). For more information about BEUC please visit BEUC is the data controller for the purpose of this website.

We strongly believe in your fundamental rights to privacy and data protection. We try to strictly limit the processing of your personal information to the minimum possible for the correct functioning of the website.


We use cookies on our website. Cookies are text files containing a small amount of data which is sent to your computer when you visit our website. They can involve the collection and storage of personal information.

We provide a cookie consent banner when you land on the website because we use a service called Matomo to analyse the website’s audience. The Matomo cookie is only installed if the website visitor chooses to enable the cookie by ticking the appropriate box in the consent banner.

Matomo monitors when, where and how people access information so that we can adapt the site to better suit our users’ needs and measure its performance. We have chosen Matomo because it fully respects your privacy. For example, it anonymises your IP by removing its last octet, so we will never know your full IP address.

We also use another cookie:

SESSIONID31396 cookie: this is a server cookie which is set by the website hosting company OVH and dictates how the server is used. The cookie expires after 15 minutes.

If you wish to reject the SESSIONID cookie, you can do so via your browser settings.

Training Modules

Our training courses to energy advisors and consumers are developed using the MOODLE platform which is an open source learning management system. The training modules themselves were created by our Polish partner FK and are hosted in server in Poland . No personal data is shared with MOODLE (see MOODLE’s privacy policy here). The data collected for signing in to the training courses (e-mail, name and organisation) is used only for the purposes of enabling access to the modules and keeping a record of participants. As requested by the European Commission, which is the funding authority of this project, data is kept for 5 years after the end of the project, this being 31 May 2027.

Embedded content

Mapbox: Our website uses a static map by MapBox which requires no cookies because there is no interactivity.

Video: We use Framatube for embedding videos on our website. Framatube has been developed by the French non-for-profit organisation Framasoft, it uses the BitTorrent protocol to share bandwidth between users. This implies that your public IP address is stored in the public BitTorrent tracker of the video as long as you’re watching it. If you want to keep your public IP address private, please use a VPN. You can find more information about Framatube here.

Fonts: The font used for the content of our site comes from Google Fonts but requires no cookies.

Icons: Icons are provided by Font Awesome. There are no cookies used as the fonts are stored locally and don’t communicate with Font Awesome.

Your data protection rights

  • Right of access – You have the right to have access to the personal data we hold about you and to obtain a copy.
  • Right to rectification – You have the right to obtain the rectification of the personal data we have about you if it is inaccurate.
  • Right to erasure – You have the right to obtain the erasure of the personal data we have about you.
  • Right to restriction of processing – If you believe the personal data we have is not accurate or that we are not using it lawfully but do not want to simply ask that we delete it straight away, you have the right to ask us to stop using the data while we sort out the problems.
  • Right to data portability – You have the right to receive the data that you have provided in a commonly used format, so you can take it somewhere else if you wish.
  • Right to object – You have the right to object to the use of your data for marketing purposes at any time. Note that we do not use your data for marketing in any way!
  • Right to lodge a complaint – If you believe your rights are not being respected and your data is being used unlawfully, you have the right to lodge a complaint with your national Data Protection Authority or with the Belgian Data Protection authority, since BEUC is based in Belgium. You can find the contact details of all national data protection authorities here.

Changes to our Policy

It might happen that we have to change this Privacy Policy, for instance to comply with new legal requirements. If we make any changes, we will make this information publicly available on the website; the date and nature of the change will also be clearly indicated.

How to contact us

If you have any requests, questions, complaints or queries with regards to this Privacy Policy or how we use your information, we encourage you to contact us and we will do our best to resolve it.

BEUC – The European Consumer Organisation
Rue d’Arlon 80
B-1040 Brussels


Tel: +32 2 743 15 90
Fax: +32 2 740 28 02


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The STEP project ended in May 2022. If you would like to learn about our sister project, visit the CLEAR-X website and click here to subscribe to the CLEAR-X newsletter.

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The STEP project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No. 847080.