Be it online or face to face STEP just kicked off its training programme for frontline energy poverty workers.
DECO, the Portuguese consumer organisation, organised the first training course online on 12 October 2020. The course helped train more than 30 frontline workers in assessing energy poverty and advising consumers on energy efficiency measures. These workers are now fully trained and are ready to start advising consumers on the ground.
DECO plans to open a special energy support office on 4 November and will be able to start advising consumers in its offices.
LPIAA, the Latvian consumer organisation, organised on 14-15 October face-to face trainings to groups of 12-13 advisors. The trainings were attended by building managers from the city of Jelgava, who learned the tips and tricks of energy efficiency for the start of the heating season. These STEP trained advisors are now ready to help consumers facing energy challenges within the buildings they manage.